FAQ's

Hey MAA! 

Get your questions answered.

Q. What is your average price per person?
A. Our average price per person will depend on many factors, such as the specific menu option you choose, service style, staff needs, hours on-site, rentals, and set up and break down and start at. For a specific quote please get in touch.


Q. Do you have a minimum?
A. Our minimums are 25 children for weekday events (Monday-Friday at lunch, not including bank holidays or national holidays) and 30 children on the weekend (Saturday-Sunday).

Q. What if my event is below the minimums?
A. We’d love to provide catering for your little one's intimate event. There is a 30% increase in menu price and £100 kitchen and coordination fee associated with events below our minimums. Please contact us for a detailed proposal to get the ball rolling.

Q. Are there any fees in addition to the menu price?
A. Yes. All of our pricing is custom to your desired menu, plus an 18% service charge.

Q. What does the 18% service fee include?
A. Our 18% service charge includes all of the general liability insurance, service equipment (boards, serving utensils, service bowls and trays for all room temperate/cold items), in-office coordination, thermal controlled equipment for transportation (coolers, ice, hotboxes), and all tables and linens needed to execute our services.

Q. What if I want to change my menu?
A. No problem! Once you’ve secured your event date with a deposit, you’ll have the freedom to adjust your menu and services as desired until 2 weeks prior to your event date.

Q. What is your cancellation policy?
A.
In the unfortunate event of a booking having to be cancelled confirmation will need to be in writing by the Client. 

Your deposit will be retained and the following charges will be incurred:

  1. Cancellation received with less than two months notice prior to the event – 50% of the total event cost.

  2. Cancellation received less than one month prior to the event – 100% of the total event cost


Q. How far will you Travel?
A. We are based in and around London and can travel nationally or internationally. Travel charges will be applied for events more than 20 miles away from Essex. 

Q. Where can you cater?
A. We can cater in any location that allows caterers. This includes public or private locations, parks, beaches, recreation centres, churches, venue spaces, etc.

Q. What about the leftovers?
A. In the event there are leftovers, we encourage each client to bring takeaway containers for us to put any remaining food in. We do not provide containers for leftover food otherwise. If you would like to provide takeaway containers please give them to the designated MAA. manager on the day of your event and we will be happy to fill them with any leftover food.

Q. When do you need to know the number of guests?
A. We will need your final guest count one month prior to your event date, which is also when the final balance will be due.

Q. What if I have changes in the last 2 weeks?
A. In order to move forward with event preparations, ordering, and staffing, we ask that all details are finalized one month prior to your event. We understand that things can arise in those final weeks of planning that were not previously anticipated, and with the exception of not lowering your guest count we can generally make very minor adjustments.

Q. Do you cater to children older than 3 years old?
A. The answer is yes! We can cater to children up to the age of 5 years old however there will be a 30% increase per child aged 4 and 5.  

Q. Can I substitute items or change the menus?
A. Our Options menus are fixed, however, you are free to add any of our extra specials items to your menu choices.


Q. Are there vegetarian, vegan, gluten-free and allergen-free options?
A. Yes, we have many options for vegetarians, vegans or those with food sensitivities. Please let us know how many guests require an alternative option, and we will work with you on a menu custom to their dietary needs.

Q. Do you offer tastings?
A. Absolutely! Once a date has been secured a client tasting session is possible for bookings with a minimum of 60 little guests. Sessions can be arranged mid-week only from 1 pm-2:30 pm and are subject to the event type and menu selected.


Q. When are tastings available?
A. Our tastings are typically scheduled Thursday and Friday from 1 pm - 2:30 pm. 

Q. Do you require a deposit?
A. Yes, a 50% deposit is generally requested in order to secure your event date. We’re happy to create payment arrangements for large events and bookings 12+ months in advance, so please just ask if you’d like to discuss available options. For last-minute bookings, we will work out an arrangement to suit the situation.

Q. How far ahead do I need to book the event?
A. As soon as you know - let us know! Planning ahead is great, but we will always accommodate your last minute needs to the best of our ability!

Q. How can I book my event?
A. We can discuss details over the phone, or via email - whichever is easiest for you! 

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